Q. When will my order be dispatched?
Answer: Your order will be dispatched after your online consultation has been reviewed and the treatment has been approved for supply. Once your order is dispatched, you will receive confirmation with the available delivery or tracking details.
Q. How long does medicine delivery take in the UK?
Answer: Delivery times depend on the delivery option selected and when your order is approved and dispatched. Once your medicine has been dispatched, you will receive confirmation with the available tracking details.
Q. How can I track my medicine order?
Answer: Once your medicine order has been dispatched, you will receive tracking details where available. Use the tracking information provided to check your parcel’s latest delivery status.
Q. How will my medicine be delivered?
Answer: Your medicine will be securely packed and delivered to the address provided with your order. Where available, you will receive tracking details after dispatch so you can follow your medicine delivery in the UK.
Q. Will my medicine arrive in discreet packaging?
Answer: Yes. Your medicine will be securely packed in discreet packaging to protect your privacy during delivery. The outer packaging will not unnecessarily reveal the medicine inside.
Q. What should I do if my medicine has not arrived?
Answer: Check your tracking details first to see the latest delivery status. If your medicine order is delayed or has not arrived, please contact our Customer Support team for assistance.
Q. Do I need a prescription to order prescription medicine online in the UK?
Answer: Yes. Prescription-only medicines (POMs) in the UK require a valid prescription before they can be supplied. Where applicable, you will need to complete an online consultation, which is reviewed by a qualified healthcare professional to determine whether the treatment is suitable for you.
Q. How does an online pharmacy consultation work?
Answer: An online pharmacy consultation allows a qualified healthcare professional to assess whether a treatment is suitable for you. You’ll be asked about your symptoms, medical history, current medicines and other relevant health information. Your answers are then reviewed before any prescription-only medicine is approved for supply.
Q. What happens after I complete my online consultation?
Answer: After you complete your online consultation, a qualified healthcare professional will review the information you provided. If the treatment is clinically appropriate for you, a prescription may be issued where required, and your medicine can then be prepared for supply and delivery.
Q. How long does an online consultation take to be reviewed?
Answer: The time needed to review an online consultation can vary depending on the treatment and the information provided. If further medical information is required, a healthcare professional may contact you before making a decision.
Q. Why do I need to provide medical information?
Answer: Your medical information helps a qualified healthcare professional determine whether the requested treatment is safe and suitable for you. Please provide accurate details about your symptoms, medical history, allergies and any medicines you currently take.
Q. Why might I be asked to provide a photo?
Answer: For some conditions, you may be asked to provide a photo to help the healthcare professional assess your symptoms and determine whether treatment is appropriate. Any photo requested should be submitted through the secure consultation process.
Q. Can I buy prescription medicine online in the UK?
Answer: Yes, prescription medicine can be obtained online in the UK through an appropriate pharmacy service, provided the necessary clinical and prescription requirements are met. You may need to complete an online consultation before a prescription-only medicine can be supplied.
Q. Can I buy prescription medicine without a prescription in the UK?
Answer: No. Prescription-only medicines (POMs) require a valid prescription before they can be supplied in the UK. If appropriate, an online consultation can be used to assess whether a prescription should be issued for your treatment.
Q. How do I know which medicine is suitable for me?
Answer: The right medicine depends on your symptoms, medical history, current medicines and individual health needs. A qualified healthcare professional can assess this information and determine whether a particular treatment is appropriate for you.
Q. Can I speak to a healthcare professional about my medicine?
Answer: Yes. If you have questions about your prescribed medicine, including how to take it, possible side effects or precautions, you should speak with a qualified healthcare professional for appropriate advice.
Q. What should I do if I experience side effects from my medicine?
Answer: If you experience side effects, check the patient information leaflet supplied with your medicine and seek medical advice if you are concerned. Get urgent medical help if you develop symptoms of a serious reaction or medical emergency.
Q. How do I reorder my prescription medicine?
Answer: To reorder prescription medicine, place a new order through our website and complete another consultation if required. This allows a healthcare professional to check whether the treatment remains appropriate for you.
Q. Why has my medicine order been placed on hold?
Answer: Your medicine order may be placed on hold if additional information is required, your consultation is still being reviewed, or there is an issue with your order. Please check any messages you have received or contact our Customer Support team for assistance.
Q. Can I change my order after placing it?
Answer: Please contact our Customer Support team as soon as possible if you need to change your order. Whether changes can be made will depend on how far your order has progressed.
Q. Can I cancel an online medicine order?
Answer: If you need to cancel your online medicine order, contact our Customer Support team as soon as possible. Whether cancellation is possible will depend on the stage of consultation, dispensing and dispatch.
Q. How do I request a refund?
Answer: To request a refund, contact our Customer Support team with your order details. Refund eligibility will depend on the status of your order and the terms of our Refund & Returns Policy.
Q. How long does it take to receive a refund?
Answer: Once an eligible refund has been processed, it may take several working days to appear in your account. The exact time will depend on your bank or payment provider.
Q. How do I contact customer support about my order?
Answer: If you need help with your order, consultation or delivery, please contact our Customer Support team. Providing your order details will help the team respond to your query more efficiently.
Medical Disclaimer
The information provided on this website is for general informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, treatment, or a prescription from a qualified healthcare professional.
Ivermectin is a prescription-only medicine in the UK. Do not use ivermectin for self-treatment without appropriate medical assessment and professional advice. The suitability of any medicine depends on individual circumstances, including the condition being treated, medical history, other medicines being taken, and potential risks.
Always read the patient information supplied with your medicine and follow the instructions provided by your prescriber or pharmacist. If you experience serious or unexpected symptoms, seek appropriate medical attention.
Information on this website may be updated as medical or regulatory guidance changes. We aim to keep the information accurate and current, but it should not be relied upon as personalised medical advice.
For questions about your health, symptoms, treatment, or medicines, please consult a qualified healthcare professional. For questions relating to orders or website services, please email support@buyivermectinuk.co.uk or visit our Contact Us.
For website policies, please refer to the Privacy Policy, Terms and Conditions, Cancellation Policy, and Return and Refund Policy.
